Nationwide’s mobile app appears to be experiencing issues, with thousands of people reporting troubles accessing their online accounts. According to Down Detector, reports of outages peaked at 2,075 at around 2.49pm. One X user wrote at 3.18pm: “Can’t get logged on is there a problem?” A Nationwide spokesperson replied: “Hi there, sorry, both our Banking app and Internet Bank are unavailable. We’re working to get things back to normal as soon as we can.” Another person wrote: “Is the iOS app working properly?
“Keep getting an error message when trying to open the app.” A different user wrote: “Can’t access my nationwide app keeps saying service unavailable. Restart app or check the service. But the service says everything is working fine.” The bank’s website reads: “We’re committed to making sure you get the best possible service. Sometimes we need to work on our Internet Bank, Banking app and other systems but we’ll always try to minimise disruption.”
Nationwide adds on its website that whenever the firm has “important improvements” to make, it will “try to minimise disruption” to members by taking services offline at off-peak times, like weekends or early hours, letting customers know in advance, as well as notifying them when the works have been completed.
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