BT has issued a notice to its customers explaining its price changes and what they mean for the millions of people signed up to the network. The BT group, which is the UK’s largest network provider, serves up to 30 million customers nationwide, ensuring connectivity for both households and businesses.
The network has broken down a set of price changes to ensure “predictable, transparent pricing” for all customers, as part of its commitment to customers.
It added that the annual price changes allow the group to “continue investing to deliver the best connection” for homes across the country.
Recently, regulations were changed, meaning telecom companies must now inform customers of any price changes in pounds and pence.
BT has said it will move customers who contracted before the introduction of the pounds and pence approach, as well as those outside their minimum term, onto the new plan.
It said: “This change means all our customers will benefit from a fairer, more transparent pricing approach, aligned with Ofcom and Government guidelines.”
The new terms mean that those in their minimum term will receive an annual increase to their plan on March 31 of each year. Once the minimum term has ended, the price increase will take effect on March 1 of each year.
New customers joining and existing customers who upgraded on or after March 1, 2026, will be subject to the new terms. Those still within their minimum term will see no change to the price increase amount they have signed up for.
BT’s current annual price increase can be found below:
Mobile SIM-only plan and airtime plans – £2.50
Connected device plans – laptop, tablet or watch and mobile broadband – £1.50
4G/5G Home Broadband plans – £4