Nationwide Building Society has issued an update about a change to its branch services. The group has also set out some May and June dates for customers to note.
The mutual has announced it is expanding its specialist dementia clinics to its Virgin Money branches. Nationwide offers the service at more than 230 Nationwide branches, with plans now set out for trial clinics at 12 Virgin Money branches.
The long term goal is to introduce the clinics to other Virgin Money branches. These free clinics provide support to anyone who is affected by the condition, whether you are a Nationwide customer or not. They are run by Dementia UK’s Admiral Nurses.
In person or over the phone
You meet with one of the nurses for a 45-minute slot, where you can discuss issues such as getting a diagnosis, understanding symptoms of the illness, and practical advice for carers. You can arrange to have the appointment in person or over the phone.
Guidance on the Nationwide website explains the nurses will typically visit a branch every three months, offering appointments on up to three days over a week.
The 12 Virgin Money branches where the trial clinics will take place are across the North of England and Scotland, starting in May. This will increase the number of branches offering dementia support to 250 across the UK.
Getting the support you need
Charlotte Kensett, director of Social Impact and Customer Experience at Nationwide, said: “At Nationwide we want to ensure no-once faces dementia alone so by expanding into our Virgin Money branches we hope that more people will get the support they need. Anyone impacted by dementia can visit a specialist Admiral Nurse in one of our branches or call the dementia helpline on 0800 888 6678.”
The group currently has 605 Nationwide branches and 91 Virgin Money branches. Since the scheme launched in 2024, more than 5,700 dementia clinic appointments have been booked.
Northern regions have seen the highest uptake, with more than 2,900 appointments arranged, compared to 2,300 in southern regions. More than 400 appointments have been booked in Scotland.
Key dates
These are where and when the trial clinics will take place: